Week 1 EOC: Great Customer Service

Week 1 EOC: Great Customer Service

All I have to say is wow, just wow. It gets harder and harder to believe what kind of things servers can get away with now a days. Just the other day I was at this pizza place, I'll spare the restaurants name, and I have never been more surprised. So I walk into this place alone, it is pretty nice, it has a bar and a couple seats where you can gamble and I see a few open tables so I ask the hostess if I could take a seat. She tells me to just wait one moment. I see this girl walk over to one of the servers to tell her that she was about to get sat and that she would have to help me. They talked for a moment and then the hostess came back up to me and told me it was going to be about a 10 minute wait because there were reservations made by another party. (No large parties showed while I was there)

It was obvious that the server told the hostess to make me wait, even though they had open tables, so I waited. 

Finally I am sat and the waitress comes and takes my drink order. About 15 minutes goes by and I see my waitress pass by me about 4-5 times until I have to wave her down to ask where my drink was. She apologized and about 5 minutes later the hostess from earlier brought me my drink and took my order for my food. I ordered a buffalo pizza and some of their famous fries my friends had told me about. About 25 minutes goes by and I am not seen by anyone, my drink has been empty for about 15 minutes and I am starving. 

One interesting fact to take in about this place is the kitchen. You can see the kitchen and the small heated table where the food comes out. I watched the servers take the food from the heated table and bring it to their tables. You could see what was being made and when it came out so naturally I was watching the table waiting for my pizza to be ready. After about 30 minutes it came out on the table. And it sat... And it sat... And it sat for another 10 minutes. I watched my waitress walk by my pizza FOUR times and not even glance at the table. Nope she wasn't running her food, but I did see her talking to some guys at the bar. 

I got up, walked over to the table that had the food on it and grabbed my pizza and my fries and brought it back to my table to eat it since no server was going to bring it for me. The food was good. Sadly a little cold, but overall the food was pretty good. The waitress did not see me for the rest of the night. The hostess handled my bill and brought me my to go boxes. I left her a tip, but all I left my waitress was a messy table to clean up.